A block like the others
Among the blocks you switch on for a Wood·Touch totem or card — menu, contacts, forms — there is one that does not show fixed text but answers. It is the AI assistant: when a visitor asks a question, it looks for the answer in what you have taught it and writes it there, in real time.
It sits on the same page as the other blocks, switches on and off from the dashboard, and asks nothing of the visitor: no app, no login, no cookie to accept in order to talk to it.
What it can know
Opening hours, menu items, the ingredients of a dish, a product's specifications, your customers' most frequent questions. The information is loaded in three ways, chosen from the dashboard:
Free text. You write what the assistant needs to know, in whatever form suits you. It is the most direct route and the one that gives the finest control.
A PDF. The price list, the service card, the printer's menu: the text is extracted on your own phone or computer, and only the text reaches the server — the file itself is never uploaded.
Your website address. The assistant reads it when needed, so when you update the site it is already up to date too.
If something is missing, you add it at any time with "Teach a fact": one line, a new opening time, a dish taken off the menu, a promotion that ends on Sunday. There is no need to redo the whole configuration. And there is the opposite too — "Clear knowledge" — because being able to teach without being able to un-teach is a trap.
In the language of whoever asks
This is the detail that really counts. The assistant answers in the language the visitor chose on the totem — one of the ten on the public page: Italian, English, German, French, Spanish, Russian, Polish, Bulgarian, Croatian and Slovenian — not the one you wrote the menu in.
A foreign customer asking "is this dish gluten-free?" gets the answer in English even if the catalogue is entirely in Italian. You translated nothing: the translation happens in the answer, on the spot, to the question that was actually asked.
How it behaves, and why that way
It answers only from what you have loaded. If the answer is not in the catalogue it says so instead of inventing it: on allergens and opening hours that is the only acceptable behaviour.
It is also deliberately concise — three or four short sentences, or a short bullet list — because the box on the phone is a few centimetres tall and a long answer gets read from the tail end. And it suggests at most two or three options at a time: a list of fifteen dishes helps nobody choose.
It remembers the last few exchanges in the conversation, so "and gluten-free?" after "do you have fish pasta?" works the way it would with a person.
A practical example
A restaurant with an Italian menu gets a German customer. They bring their phone to the totem on the counter, open the chat and ask whether there is a gluten-free dish. The assistant reads the menu you loaded and answers in German, without you having to translate anything or be there to explain it.
The same goes for "how late do you serve?", "is there parking?", "is the terrace covered?" — the ten questions that repeat every service and take time away from whoever is working.
Which plan it is on
The AI assistant is not included in the free plan: it is in the PRO and Business plans. The free plan covers device management, block configuration and branding — that is, everything needed for the card and totem to work — while the assistant, full analytics and lead capture are in the paid plans.